We sincerely hope that your order will satisfy all of your expectations. We are happy to offer returns on full-priced items within 14 days of receiving your products if you are dissatisfied for any reason. The refund process takes 14 business days, and the money will return to your original payment method.
If you are exchanging your product for a different size please let us know by emailing us at firstname.lastname@example.org. We also ask that you cover the cost of returning them to us. Once we receive your item(s), we will then post your correct size free of charge. If the item is returned to us a second time for an exchange we will issue a credit note in the form of a gift card and the customer will have to repurchase.
We suggest you return your product using your domestic postal service on a standard shipping method, although we suggest you obtain proof of postage and keep your paperwork until we have acknowledged receipt of your package. We cannot accept items that have distinct odours or signs of wear and tear. You can return the item to:
Unit 26 Kilwee Business Park
Upper Dunmurry Lane
Belfast BT17 0HD
We assess all returns on this basis and if your item fails this assessment it will be returned to you. We offer refunds on all full-price items. Any items purchased in the sale or with a promotional code will be refunded via store credit on an e-gift card. For more information, contact us via email@example.com. Our customer care team is working around the clock to ensure you receive the best service possible.